Refund & Return Policy

We want you and your pet to love what you order. This policy explains when items can be returned, how refunds work, and the protections you always have if something is defective, damaged, or incorrect. It is part of our Terms of Service.

1. Returns on unopened items (within 14 days)

You may return most items within 14 days of delivery if they are unopened, unused, and in their original packaging with any tags attached. Once we receive and inspect the item, we will issue a refund as described below.

2. Hygiene policy: opened or used items are final sale

For the health and safety of every pet, items that contact a pet directly — including beds, blankets, bandanas, sweaters and apparel, and carrier liners — are final sale once opened or used and cannot be returned or exchanged for hygiene reasons. Please choose your size and style carefully; we are glad to help before you buy.

3. Defective, damaged, or incorrect items are always covered

The hygiene rule above does not apply if there is a problem with your order. If an item arrives defective, damaged, or incorrect, you are always entitled to a free refund or replacement — even if the item has been opened. Just contact us within a reasonable time of delivery and, if you can, include a photo so we can help quickly. We cover the cost of return shipping in these cases.

4. How to start a return

Email us at support@howlfab.shop with your order number and the reason for your return, and ask for a Return Merchandise Authorization (RMA). Please wait for your RMA and return instructions before sending anything back so we can process it correctly.

5. Return shipping costs

• Our error or a defect: we pay for return shipping and send a prepaid label or reimburse your cost.
• Change of mind (eligible unopened items): you pay for return shipping. Original shipping charges are non-refundable.

6. Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method in USD (U.S. dollars), normally within 5–10 business days of our receiving the return. Your bank or card issuer may take additional time to post the refund.

7. Exchanges

We replace items that are defective, damaged, or incorrect with the same item at no cost. For other exchanges (for example, a different size of an eligible unopened item), the fastest way is to return the original item for a refund and place a new order. Contact us and we will help.

8. Late or missing refunds

If you have not received an approved refund after 10 business days, first check your bank account and contact your card issuer or PayPal, as processing times vary. If you still need help, email us at support@howlfab.shop and we will look into it with you.

9. Items that cannot be returned

• Opened or used items that contact your pet directly (see Section 2).
• Items returned more than 14 days after delivery (except defects/errors).
• Items without proof of purchase or a valid RMA.
• Gift cards and clearance items marked “final sale.”

This list does not affect your right to a refund or replacement for defective, damaged, or incorrect items, or any other rights you have under applicable consumer law.

10. Contact us

Have a question about a return or refund? Reach out using the details below and we will make it right.