Frequently asked questions

We process most orders within 1–3 business days. Once it's on its way, you'll get a tracking link by email. Larger or bundled orders may take a touch longer to pack.

Yes — we ship worldwide. Please note that any import duties, taxes, or customs fees are the buyer's responsibility and are not included in your order total. See the shipping page for current destinations and timelines.

Your card or bank statement will show HOWLFAB. If you see a charge you don't recognize, contact us and we'll help you trace it.

If your order hasn't shipped yet, we'll do our best. Email support@howlfab.shop as soon as you can with your order number, and we'll catch it before it leaves the studio if there's still time.

For hygiene reasons, opened beds, blankets, sweaters, and bandanas are final sale once they've been removed from their packaging. We hope that's understandable — these are items your pet curls right up in.

Defective, damaged, or incorrect items are always covered, even if they've been opened. Send a photo to support@howlfab.shop within a few days of delivery and we'll make it right with a replacement or refund.

Once we receive and inspect your return, refunds are issued to your original payment method, typically within a few business days. Your bank may take a little longer to post it. Details are on the returns page.

For a standard change-of-mind return, return shipping is the buyer's responsibility. If the return is our fault — a defect or a wrong item — we cover it. Reach out via contact before sending anything back.

No. Our pieces are made for comfort and everyday use, not treatment. Nothing we make is a medical, orthopedic, or therapeutic device, and we make no health claims. For any health concern, please talk to your veterinarian.

As a rule: cold water, gentle cycle, and a zippered wash bag for knits and covers, then air dry or tumble low. Skip fabric softener on water-resistant pieces. Each product page lists its exact care steps, and our washing guide walks through the basics.

Every product page has a size chart with measurements. For beds, our bed-sizing guide helps, and for anything else just reach out with your pet's measurements — we're happy to recommend a size.

Yes. Every print and pattern is a Howlfab original, drawn in-house. We never use licensed characters or copied pet-brand designs.

Mostly brushed cottons, wool felt, recycled poly fills, and water-resistant weaves, depending on the piece. Exact materials are listed on each product page so you always know what's against your pet's fur.

There's no rigid minimum — tell us how many pets you're covering and what you need, and we'll size the bundle and the pricing to fit. Request a quote from the bundle page.

Yes — shelters and rescues are close to our hearts. We offer shelter-friendly pricing on beds, blankets, and the basics. Get in touch through the multi-pet bundle page and tell us about your organization.

Share your needs on the multi-pet bundle page or email support@howlfab.shop directly. We'll reply with a tailored quote, usually within a couple of business days.