Privacy Policy

This Privacy Policy explains how HOWL FABRIC LLC (“Howlfab,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit https://howlfab.shop, place an order, or otherwise interact with us. We sell soft fabric goods for pets — beds, blankets, carriers, and apparel. We never sell food, treats, supplements, or medicine.

Please read this policy carefully. By using our website, you agree to the practices described here.

1. Who we are (data controller)

The data controller responsible for your personal information is:

• HOWL FABRIC LLC
• 7901 4th St N #20208, St Petersburg, FL 33702, USA
• Email: support@howlfab.shop
• Phone: +1 (618) 924-8685

2. Information we collect

We collect only the information we need to run our store and fulfill your orders:

• Identity and contact details— your name, email address, shipping address, and billing address.
• Order information— the products you buy, order history, and customer-service correspondence.
• Payment information— payments are processed by our payment providers, Stripe and PayPal. They handle your card details directly. We do not store or have access to your full card number. We only receive a confirmation of payment and limited details such as the card brand and last four digits.
• Technical and usage data— your IP address, device and browser type, and information collected through cookies and similar technologies for analytics and security.

See our Cookie Policy for details on cookies and how to manage them.

3. How we use your information and our legal bases

Under the EU and UK General Data Protection Regulation (GDPR), we must have a legal basis for using your information. Our purposes and bases are:

• To fulfill your orders— process payments, ship products, send order confirmations, and provide support. Legal basis: performance of a contract with you.
• To prevent fraud and keep our store secure, and to understand and improve our products and website. Legal basis: our legitimate interests.
• To send marketing emails and to set non-essential cookies (for example, analytics). Legal basis: your consent, which you can withdraw at any time.
• To meet legal and tax obligations and to keep accurate records. Legal basis: compliance with a legal obligation.

4. Who we share your information with

We share personal information only with trusted service providers who help us run our business, and only as needed:

• Payment processors— Stripe and PayPal, to take payment securely.
• Shipping carriers— to deliver your order and provide tracking.
• Email and marketing providers— to send order updates and, with your consent, newsletters.
• Analytics providers— to understand how our website is used so we can improve it.
• Authorities— if required by law or to protect our legal rights.

We do not sell your personal information, and we never share it with third parties for their own marketing.

5. International data transfers

We are based in the United States, and our service providers may process data in the United States and other countries. When we transfer personal information from the European Economic Area, the United Kingdom, or Switzerland to the United States, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses and, where applicable, our providers’ certification under the EU–U.S. Data Privacy Framework. These safeguards are designed to give your information a level of protection comparable to that in your home country.

6. How long we keep your information

We keep your information only as long as necessary for the purposes described above. Order and tax records are generally kept for as long as required by law (typically several years). Marketing preferences are kept until you unsubscribe or ask us to delete them. When information is no longer needed, we securely delete or anonymize it.

7. How we protect your information

We use industry-standard safeguards, including encryption in transit (HTTPS) and access controls, to protect your information. Payments are handled by PCI-compliant processors. No method of transmission or storage is completely secure, but we work to protect your data and to notify you and the relevant authorities if a serious breach occurs.

8. Your privacy rights (GDPR — EEA, UK, and Switzerland)

If you are in the EEA, UK, or Switzerland, you have the right to:

• Access— ask for a copy of the personal information we hold about you.
• Rectification— ask us to correct inaccurate or incomplete information.
• Erasure— ask us to delete your information (the “right to be forgotten”).
• Restriction— ask us to limit how we use your information.
• Portability— ask us to provide your information in a portable, machine-readable format.
• Objection— object to processing based on our legitimate interests, including direct marketing.
• Withdraw consent— withdraw any consent you gave, at any time, without affecting earlier processing.

To exercise any of these rights, email us at support@howlfab.shop. We will respond within 30 days. You also have the right to lodge a complaint with your local data-protection supervisory authority if you believe we have not handled your information properly.

9. Your California privacy rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended, gives you the right to:

• Know— what personal information we collect, use, and disclose.
• Delete— request deletion of the personal information we hold about you.
• Correct— request correction of inaccurate personal information.
• Opt out of the sale or sharing of your personal information.
• Non-discrimination— we will not treat you differently for exercising your rights.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising as those terms are defined under California law. To exercise your California rights, email us at support@howlfab.shop. We will respond within 45 days. You may use an authorized agent to make a request on your behalf; we may ask for proof of authorization.

10. Marketing communications

We only send marketing emails if you have asked us to. You can unsubscribe at any time using the link in any marketing email or by emailing support@howlfab.shop. We will still send essential messages about your orders.

11. Children’s privacy

Our website is intended for adults. It is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, for significant changes, take reasonable steps to let you know. Please review this page periodically.

13. Contact us

For any question about this policy or your information, contact us using the details below. This policy is governed by the laws of the State of Florida, United States.